Informativa sulla privacy

Last Updated: September 4, 2026

FACTORY STORE DEPOT SRL ("we," "us," or "our") values the trust you place in us when browsing and shopping at tahefd-pn.myshopify.com. This Privacy Policy transparently explains how your personal information is collected, used, shared, and protected when you visit our website, purchase our beauty products, or interact with our customer service team.

Personal Information We Collect

When you interact with our store, we collect various types of information to fulfill orders and elevate your shopping experience:

  1. Device & Usage Information:

    • Data Collected: IP address, browser type, device details, time zone, cookies, and pages/products viewed on our site.

    • Purpose: To load the site efficiently, perform customer analytics, prevent fraud, and optimize store usability.

    • Collection Method: Automatically via cookies, log files, web beacons, tags, or pixels.

  2. Order Information:

    • Data Collected: Your name, billing address, shipping address, payment information (credit card numbers, transaction IDs), email address, and phone number.

    • Purpose: To process transactions, organize shipping, issue order confirmations/invoices, handle returns, prevent fraudulent orders, and communicate directly with you.

  3. Customer Support Information:

    • Data Collected: Email communications sent to [email protected], order inquiries, and Feedback.

    • Purpose: To provide prompt customer support, address beauty inquiries, and enhance product offerings.

How We Use Your Personal Data

We utilize your personal information to provide core e-commerce services, which include:

  • Fulfilling and delivering your cosmetics orders.

  • Safely processing payments via Shopify and secure payment gateways.

  • Communicating important updates regarding order status, tracking, and customer inquiries.

  • Screening our orders for potential risk or fraud.

  • Improving website layout, product selection, and personalized shopping features.

Sharing Your Personal Information

We do not sell, rent, or trade your personal information. We share your data strictly with trusted third-party service providers who assist us in operating our online store:

  • Shopify: Powers our e-commerce platform. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

  • Payment Processors & Logistics Partners: Shared only to complete payment authentication and ship products to your physical address.

  • Legal Compliance: We may disclose personal information to comply with applicable laws, respond to subpoenas, search warrants, or lawful requests for information.

Cookies & Tracking Technologies

We use cookies to remember your cart preferences, analyze site performance, and offer a seamless browsing journey. You can manage or block cookies through your individual browser settings; however, disabling certain cookies may impact store functionality.

Your Data Rights

Depending on your geographic jurisdiction (such as the European Economic Area under GDPR or California under CCPA), you hold specific rights regarding your personal data:

  • Right to Access & Portability: Request a copy of the personal data we hold about you.

  • Right to Correction: Request updates or corrections to incomplete or inaccurate personal data.

  • Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data, subject to legal record-keeping requirements.

To exercise any of these rights, please contact Cinzia Bosia at [email protected].

Data Retention

When you place an order through tahefd-pn.myshopify.com, we will retain your Order Information for our legal, accounting, and tax records unless and until you ask us to delete this information.