Return and Refund Policy

Effective Date: September 16, 2026

At Stirfolk.shop, we want every customer to enjoy a smooth and satisfying shopping experience. We carefully select and prepare each cosmetic product, including setting powders, setting sprays, and pressed powders, to meet our quality standards. If you are not completely satisfied with your purchase, our Return and Refund Policy explains your available options.

By placing an order through https://www.stirfolk.shop/, you acknowledge and agree to the terms outlined below.

1. Return Eligibility

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return:

• The product must be unused, unopened, and in its original packaging.
• All seals, protective films, labels, and accessories must remain intact.
• The item must be returned in the same condition in which it was received.
• Proof of purchase, such as an order confirmation email or receipt, must be provided.

Due to hygiene and safety considerations associated with cosmetic products, opened, used, swatched, or altered makeup products generally cannot be returned unless the item arrived damaged, defective, or incorrect.

2. Non-Returnable Items

The following products are not eligible for return:

• Products that have been opened or used.
• Items without original packaging.
• Products damaged due to improper handling after delivery.
• Clearance, promotional, or final-sale items unless required by applicable law.
• Gift cards or store credits.

Because cosmetics are personal-use products, we prioritize customer health and product safety when evaluating returns.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact our customer service team within 7 days of delivery.

Please provide:

• Order number.
• Description of the issue.
• Photos showing the condition of the product and packaging.

After reviewing your request, we may provide:

• A replacement product.
• Store credit.
• A refund to your original payment method.

4. Return Process

To request a return:

1. Contact us at [email protected].
2. Provide your order details and reason for return.
3. Wait for return authorization before shipping any products back.
4. Send approved returns to:

Return Address:
PITCCH IN FOUNDATION INC
437 MADISON AVE STE 3700
NEW YORK, NY 10022
United States

Unauthorized returns may not be accepted.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The product was damaged upon arrival.
• The wrong product was shipped.
• The return is caused by an error made by Stirfolk.shop.

Original shipping fees are generally non-refundable unless required by applicable law.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days after approval.

Processing times may vary depending on:

• Your financial institution.
• Credit card company policies.
• Payment provider processing schedules.

7. Exchanges

At this time, we do not guarantee direct exchanges. Customers may return eligible products and place a new order for the desired item.

8. Legal Compliance

This policy is intended to comply with applicable consumer protection requirements, including New York regulations requiring online retailers to clearly disclose refund conditions to customers before purchase.