Informativa sui rimborsi

Last Updated: September 4, 2026

At tahefd-pn.myshopify.com, operated by FACTORY STORE DEPOT SRL, we take immense pride in crafting and delivering premium makeup essentials—from translucent setting powders and ultra-fine compact powders to weightless setting sprays—designed to keep your look flawless and long-lasting. Your absolute satisfaction and peace of mind are our top priorities. If, for any reason, you are not completely enchanted with your purchase, we are here to provide a clear, hassle-free return and refund experience.

30-Day Happiness Guarantee & Return Window

We offer a 30-day return window, which means you have 30 calendar days from the date your package is delivered to request a return.

Because cosmetics and beauty products require strict hygiene standards, returned items must meet the following criteria to be eligible for a refund:

  • Condition: Products must remain in their original, unused, and un-tampered state with all factory protective seals, tamper-evident tape, inner caps, and safety packaging intact.

  • Packaging: The item must be returned in its original product packaging (boxes, compact cases, outer sleeves).

  • Proof of Purchase: You must provide the original order number, purchase receipt, or proof of confirmation.

Please note: Due to safety and health regulations, opened or used cosmetics (including swatched powders or sprayed fixatives) cannot be accepted for return unless they arrived damaged or defective.

How to Initiate a Return

  1. Contact Us First: Send an email to our Customer Care team at [email protected] within 30 days of receiving your order. Please include your order number, product name, and the reason for your return.

  2. Review & Authorization: Our support team will review your request. Upon approval, we will provide you with full return instructions and confirmation of the designated return address.

  3. Pack & Ship: Securely package the items to prevent damage during transit. Please send your return parcel to our designated return facility:

FACTORY STORE DEPOT SRL

Attn: Cinzia Bosia – Return Department

Return Address: Frazione Montemarzo, 187

Contact Email: [email protected]

Note: Unless the return is caused by our error (such as a defective, damaged, or wrong item sent), customers are responsible for paying their own return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of un-tracked return packages.

Damaged, Defective, or Incorrect Items

Please inspect your cosmetics immediately upon arrival. If your powder compact is cracked, your setting spray bottle is leaking, or you received an incorrect shade/item:

  1. Take clear photos or a short video demonstrating the issue and the outer shipping label.

  2. Email us at [email protected] within 48 hours of package delivery.

  3. Once verified, we will arrange a complimentary replacement, exchange, or a full refund at zero additional cost to you.

Refunds Process & Timelines

Once your returned item is received at our facility and inspected by our quality assurance team:

  • We will send you an email notification confirming receipt and informing you whether the refund has been approved.

  • If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund after 10 business days, please check your bank account or contact your credit card issuer first, as posting times may vary. If you still have questions, contact us at [email protected].

Exchanges & Non-Returnable Items

  • Exchanges: The fastest way to ensure you get the exact setting powder or spray you want is to return the item you have (once approved) and make a separate purchase for the new item.

  • Gift Cards & Promotional Items: Final-sale items, gift cards, and clearance items are non-refundable.